DATAHUB-IX
Legal

Master Service Agreement.

Effective: 2026-04-01. This document is provided for transparency. The signed PDF version supplied during member onboarding takes precedence.

This Master Service Agreement ("Agreement") is entered into between DATAHUB-IX ("Provider") and the entity identified in the relevant Order Form ("Customer"). It governs all services delivered by Provider to Customer.

1. Definitions

  • Service — peering ports, route-server access, cloud-connect circuits, colocation, cross-connects, DDoS protection, anycast DNS or other services listed in an Order Form.
  • Order Form — a written or electronic order signed by both parties referencing this Agreement.
  • Term — the duration specified in an Order Form, with auto-renewal as defined in §5.

2. Service delivery

Provider will deliver the Service in accordance with the Order Form and the applicable Service Level Agreement (SLA). Service availability targets, credits and exclusions are described in the SLA.

3. Acceptable use

Customer shall comply with the Acceptable Use Policy. Provider may suspend the Service for violations as set out in the AUP.

4. Fees & invoicing

  1. Recurring fees are billed monthly in advance. One-time setup fees are billed upon order acceptance.
  2. Invoices are due net 30 days from the invoice date.
  3. Late payments accrue interest at 1% per month or the maximum permitted by law, whichever is lower.
  4. All fees are exclusive of VAT and other applicable taxes.

5. Term & termination

The initial Term is 12 months unless otherwise stated in the Order Form. Renewals are automatic for successive 12-month periods unless either party gives 90 days' written notice of non-renewal. Early termination triggers a fee equal to 50% of the remaining Term recurring charges.

6. Limitation of liability

Each party's aggregate liability under this Agreement is limited to the fees paid by Customer in the 12 months preceding the event giving rise to the claim. Neither party is liable for indirect, consequential or lost-profit damages.

7. Confidentiality

Each party will protect the other's confidential information using at least the same standard of care it uses for its own confidential information, and not less than reasonable care.

8. Data protection

The parties agree to comply with applicable data-protection law, including GDPR. Provider acts as data processor with respect to personal data transmitted over the Service. See the Privacy Policy for details.

9. Governing law

This Agreement is governed by the laws of Switzerland. Disputes will be resolved in the courts of Zurich, except that either party may seek injunctive relief in any court of competent jurisdiction.

10. Notices

Operational notices: [email protected]. Legal notices: [email protected].

MSA version 1.0 — Effective 2026-04-01 — DATAHUB-IX (AS202192)